House Cleaning Questions, Answered
Everything customers ask us before their first cleaning — what is included, how long a visit takes, whether you need to be home and how recurring discounts work.
- What is included in a standard cleaning?
- A standard cleaning covers kitchens and bathrooms in detail — counters, sinks, appliance exteriors, toilets, tubs, showers and mirrors — plus dusting of reachable surfaces, cobweb removal, trash removal, and vacuuming and mopping of all floors. Beds are made and visible clutter is tidied.
- What is the difference between standard and deep cleaning?
- A standard cleaning maintains a home that is already in reasonable shape. A deep cleaning budgets significantly more time per room and adds detail work: baseboards, door frames, switch plates, tile and grout detail, edge vacuuming and corners. Most homes benefit from one deep cleaning before starting a recurring plan.
- Do I need to provide cleaning supplies?
- No. Your team arrives with the supplies and equipment needed for the service you booked. If you would prefer plant-based, low-scent products, add the eco-friendly product request during booking. If you want us to use products you already own, leave a note in the special requests field.
- How long will the cleaning take?
- It depends on the size and condition of the home and the service you choose. A one-bedroom standard cleaning is often 2–3 hours, while a deep clean of a larger home can take most of a day. Your arrival window is when the team arrives, not a fixed finish time.
- Do I need to be home?
- That is entirely up to you. Many customers leave entry instructions during booking — a lockbox code, a door code or a building front-desk note — and come home to a finished clean. If you prefer to be there, that is perfectly fine too.
- Can I reschedule my appointment?
- Yes. Reply to your confirmation email or call or text us and we will find a new date and arrival window. Recurring customers can skip a single visit without changing their ongoing rate.
- What is your cancellation policy?
- Draft policy pending owner confirmation: reschedule or cancel free of charge up to 24 hours before your arrival window. Changes made inside 24 hours may be subject to a fee. The final wording will be published once confirmed.
- How do recurring-cleaning discounts work?
- Choosing a weekly, biweekly or monthly plan unlocks a discounted rate that applies from your second cleaning onward. Your first visit is charged at the regular rate because it usually takes the longest. Your estimate shows the first-cleaning price and the ongoing recurring price side by side before you pay.
- What happens if my home requires additional time?
- If a home needs meaningfully more time than the booked service allows, your team contacts you before continuing so you can approve additional time or prioritize specific rooms. We do not add charges without your approval.
- Which areas do you serve?
- We serve much of Northern Virginia and Washington, DC, including Alexandria, Arlington, Fairfax, Falls Church, Springfield, Annandale, Burke, Lorton, Woodbridge, McLean and Vienna. The ZIP code checker on this page confirms coverage for your exact address.
Service-specific answers
- House cleaning details and FAQs
- Deep cleaning details and FAQs
- Recurring cleaning details and FAQs
- Move-in / move-out details and FAQs
- Post-construction details and FAQs