Privacy Policy

We collect information you provide directly to us, including:

• Contact details — your name, email address, phone number and home address or ZIP code.
• Booking and estimate details — the services you request, your home size and layout, arrival window preferences, access instructions and any notes you share about your home.
• Payment information — when you pay online, card details are processed and stored by our payment provider (Stripe). We never see or store your full card number.
• Text messages — when you text us at (571) 394-1844, the content of those messages and your phone number.

We also collect limited technical information automatically, such as your browser type, device, pages visited and approximate location, using cookies and analytics tools to understand how visitors use the site.

• To prepare estimates and provide the cleaning services you request.
• To schedule visits, confirm appointments and send you booking updates.
• To respond to your questions, requests and text messages.
• To process payments and prevent fraud.
• To improve our website, services and customer experience.
• To send you information you have agreed to receive, such as seasonal offers.

We do not sell your personal information to anyone, and we never share it for third-party advertising without your consent.

Nevogold LLC (doing business as My Cleaning Team) sends text message updates and responses to online customers about pricing and products offered at https://mycleaningmaidservice.com/.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Nevogold LLC respects your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Message and data rates may apply. Message frequency varies. Text "HELP" for help. Text "STOP" to cancel at any time; after you send "STOP" we will reply to confirm you have been unsubscribed and will send no further messages.

Full messaging terms are available in our Terms and Conditions.

Online payments are processed securely by Stripe, our payment provider. Your card details are handled under Stripe's privacy and security policies; we receive only the confirmation of payment and a payment reference. See stripe.com/privacy for details.

We use cookies and similar technologies to keep the site working, remember your selections, and measure how pages perform. You can disable cookies in your browser settings, but some parts of the site may not work as well without them.

We keep your information only as long as needed to provide our services, meet legal and tax requirements, and resolve disputes. We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls on the systems that hold it.

You have the right to:

• Ask what personal information we hold about you.
• Request a copy or correction of your information.
• Ask us to delete your information, subject to legal requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be highlighted on the website.

Questions about this policy or your data? Reach us by phone or text at (571) 394-1844 or email hello@mycleaningteam.com.